Shipping and Returns policy
Shipping Policy:
Domestic Shipping.
What are the shipping charges?
- If the total purchase amount is less than Rs.500/- INR then the customer has to pay Rs.65/- INR per 500Grams as a Shipping Charge. The Shipping is Free of Cost for an order total of Rs.500/- INR and above.
- If payment is made via our secure Netbanking/ Credit Card/ Debit Card options or in the case of Bank transfer and cheque payments, then shipping is free of cost within India for an order total of Rs.500 and above.
- COD (Cash on Delivery) option is available for orders Rs.250 - 2500 INR. The orders above Rs.600 INR will have to be Pre-Paid.
- Note- An additional cash handling charge of Rs.45 INR is also applied for COD orders.
- Note that the Shipping is Free in case of the COD payment option too for an order total of Rs.500/- INR and above.
International Shipping.
We ship our international orders with FedEx for standard shipping. Please expect a delivery timeline of 8-10 business days for the shipment to arrive to your place.
Some countries levy an import duty or taxes on goods which will be borne by the customer. Please check your local laws for more details.
Feel free to reach out to us at thestreetsoulracing@gmail.com, if you face any issues with deliveries.
For any specific details regarding shipping please contact us at thestreetsoulracing@gmail.com
What if a product is currently out of stock in the size I want?
We usually replenish our stock as soon as possible but it might happen that some size will be out of stock in the design you like.
Just contact us at thestreetsoulracing@gmail.com and we’ll make sure that it is available as soon as possible.
What if I need an urgent delivery?
Please get in touch with us at thestreetsoulracing@gmail.com and we will be happy to help you out.
What are the charges for a bulk order?
E-Charges for a bulk order?
We will try to deliver a bulk order in the most efficient and cheapest manner. Please feel free to contact us at thestreetsoulracing@gmail.com with your order details and we will customize the delivery as per your needs.
Cancellation Policy:
How can I cancel my order?
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in an easy step:
call us on our support number at +91 8104022085 between 10 am to 6 pm IST from Monday to Saturday or email us at thestreetsoulracing@gmail.com.
NOTE: Please go through our refund policy for brief information regarding Refund.
Return Policy:
In the odd case that you do not love your Streetsoul Clothing products, here is our policy on returns:
1. Customers can raise the request for return within 48 hours from the date of delivery.
2. Only products which are unused, unworn, unwashed and undamaged are eligible for return.
3.Discounted products using promo codes are not eligible for return.
4. All products at Streetsoul Clothing are well checked by our quality team before shipping. In spite of our best efforts, if you find the product damaged kindly email the customer care for raising the request for return.
5. We also only accept returns/exchange for Clothing (T-shirts, Sweatshirts & Hoodies)
6. In the unlikely event that your merchandise arrives in damage condition or incorrect size (size other than that ordered), you need to email us a photo of the received product by highlighting the damaged area or incorrect received product within 48 hours of receiving your order. Once your return request has been authorized, we would be happy to process your refund or replacement request.
7. You can choose to receive the refund in the form of wallet credit or same payment instrument used at the time of purchase.
8. All refunds are processed within 7-14 working days.
9. Please get in touch with our support team who will guide you through the process for the same at +91 8104022085 between 11:00 AM to 6:00 PM IST, Monday to Friday, and also write to us at thestreetsoulracing@gmail.com.
What is the Exchange Policy?
For exchange in product, design or size you need to send the return parcel back to us on our address mentioned below.
Shop no.4 jinay chs., plot no.11, sector no.8, charkop, kandivali west, Mumbai - 400067
Who bears the delivery charges of the items returned?
· If the product was returned due to any sort of product damage, then we will bear the delivery charges.
· If the product was returned for a change in design or size, then the delivery charges will have to be borne by the customer.