Shipping, Cancellation, Return & Exchange Policy
Shipping Policy
Domestic Shipping (India)
We aim to process and dispatch all orders as quickly as possible.
Shipping Charges
Orders below ₹500 will be charged a shipping fee of ₹80 per 500 grams.
Free shipping is available on all orders with a cart value of ₹500 or above.
Shipping charges, if applicable, are calculated and displayed during checkout.
Payment Methods
We accept:
UPI
Credit & Debit Cards
Net Banking
Wallets
Bank Transfer
Order Processing & Delivery
Orders are generally processed within 1–3 business days.
Estimated delivery timelines:
Metro Cities: 2–5 business days
Other Locations: 3–7 business days
Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been dispatched, you will receive a tracking link via Email, SMS, or WhatsApp (where applicable).
Incorrect Address / Failed Delivery
Please ensure your shipping address and contact details are correct while placing your order.
If an order is returned due to:
Incorrect or incomplete address
Customer unavailable
Incorrect phone number
Refusal to accept delivery
the customer may be required to pay applicable re-shipping charges.
Urgent Deliveries
If you require expedited shipping, please contact our support team before placing your order. We will do our best to accommodate your request whenever possible.
Bulk Orders
For bulk orders, we offer customized shipping solutions based on order quantity and destination. Please contact our support team with your requirements.
International Shipping
We ship international orders through trusted courier partners such as FedEx.
Estimated delivery time: 8–10 business days after dispatch.
Delivery timelines may vary depending on customs clearance and destination country.
Customs & Import Duties
International customers are responsible for paying any customs duties, import taxes, VAT, or local charges applicable in their country. Please check your country's import regulations before placing an order.
Out of Stock Products
If your preferred size or design is currently unavailable, please contact us. We regularly restock our products and will notify you once the item becomes available.
Cancellation Policy
Orders can be cancelled only before they are dispatched.
If your cancellation request is received before shipment:
The entire order amount will be refunded to the original payment method.
Once an order has been dispatched, it cannot be cancelled.
To request cancellation, contact us during business hours.
Return Policy
If you are not completely satisfied with your purchase, you may request a return subject to the following conditions.
Return Eligibility
Return requests must be raised within 48 hours of delivery.
Products must be unused, unworn, unwashed, undamaged, and returned with original packaging and tags.
Products purchased using promotional discounts or coupon codes are not eligible for return, unless received damaged or incorrect.
Every product undergoes quality inspection before dispatch.
Eligible Products
Returns and exchanges are accepted only for Clothing products, including:
T-Shirts
Sweatshirts
Hoodies
Accessories, stickers, keychains, patches, books, and other merchandise are not eligible for return unless received damaged or incorrect.
Damaged or Incorrect Products
If you receive:
a damaged product,
a defective product, or
an incorrect item or size,
please email clear photographs within 48 hours of delivery.
Once approved, we will arrange a replacement or process your refund.
Refunds
Refunds can be processed either:
to the original payment method, or
as Street Soul Wallet Credit (where applicable).
Approved refunds are processed within 7–14 working days.
Exchange Policy
If you wish to exchange a product for a different size or design, please send the product back to the address below after receiving approval from our support team.
Return Address
Street Soul Clothing
Shop No. 4, Jinay CHS,
Plot No. 11, Sector 8,
Charkop, Kandivali West,
Mumbai – 400067, Maharashtra, India.
Shipping Charges for Exchanges
If the return is due to a manufacturing defect, damaged product, or an incorrect item sent by us, Street Soul will bear the return shipping charges.
If the exchange is requested due to a change of size, design, colour, or any customer preference, the customer is responsible for all return and re-shipping charges.
Contact Us
For any shipping, cancellation, return, exchange, or delivery-related queries, please contact us.
Phone: +91 81040 22085
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Email: thestreetsoulracing@gmail.com
We are always happy to assist you.
